Tempo Rocks...and James Brown Knows it!

Solutions Engineering: Noun: Assurance that products and services fit each customer, and that these services are applicable to both horizontal and vertical markets targeted for the use of Tempo!

Now let me introduce myself: James Brown, (yes, I can dance) Solutions Engineer.  I joined the Tempo team this week, and spent time in Hauppauge, NY meeting my new team members and investigating the technology that is Tempo.

I was excited to see the mechanics of technology creation in motion. The Tempo team defining, designing, documenting, and planning for the delivery of a digital signage feature.  But this was only a small subset of the truly focused, service-oriented delivery machine that is Tempo.  My initiation, (they call this jumping from the pot to the fire where I come from) to real service support was watching the team react in real time supporting a live customer's network. The immediate call to action of the team and the rapid resolution of the issue gave me a thrill to see that process, protocol, and engineering proficiency are native to the team I've joined.  I also jumped into the mix of determining the success criteria (internal and external) for the Tempo Satellite Challenge. It sounds "Field of Dream-ish", but actually is a fabulous idea based on taking a built out satellite network and extending a formerly limited audience network to any mobile employee anywhere. Cool!

My background:  For those that are meeting me for the first time, I bring a history of electronic design engineering, satellite system engineering, cellular networks and services design, and yes software products - as my last job was with KenCast as the Director of Sales and Marketing.

I am, as I mentioned, thrilled to be a part of the Tempo team, and look forward to focusing all my efforts on the global success of this service product that can reach any device, anywhere at anytime.    

Flying with Ann

The End User Could be Next to You!

Yesterday, I boarded a flight home following a week on the road.  The adjacent seat was occupied by a very sweet, southern lady named Ann.  She quickly introduced herself and advised that this was only the second time she had ever flown in an airplane and to excuse her if she got too nervous.  I did my best to assure her that everything would be alright.

We struck up a nice conversations that winded through her life in rural Georgia, her children, the Braves, and then onto her employer.  It turns out that Ann is a regular user of our Tempo platform.  This was my lucky day.

I inquired about her Tempo experience.  She shared that she is often intimidated by technology.  In both her work and home lives, change and new technology have recently been hitting her at "too wicked a pace."  As a result, she avoided Tempo for as long as she could.

When she finally had no other choice, she approached it apprehensively, logging in from a mobile device that she had only recently mastered.  After completing her first training course, she said that she felt empowered.  "Tempo is really easy to use."

She also shared that many of her co-workers have had a similar experience.  Whew!

The conversation served as an important reminder that although our Tempo team is deeply engrossed in the world of technology, our users are not.  Our solutions must always be simple and inviting, as should our service.  When someone calls our help desk, we need to always remember that our users may not be as technically sophisticated as we are.  We must be clear and competent.  Fortunately, we are.

After landing, Ann shook my hand and said she was going to tell everyone at work that she "sat next to The Tempo Man."  But the pleasure was all mine.  Thanks Ann.

Ed Behan, Vice President of Enterprise Services, Globecomm