Solutions Engineering: Noun: Assurance that products and services fit each
customer, and that these services are applicable to both horizontal and
vertical markets targeted for the use of Tempo!
Now let
me introduce myself: James Brown, (yes, I can dance) Solutions Engineer. I
joined the Tempo team this week, and spent time in Hauppauge, NY meeting my new
team members and investigating the technology that is Tempo.
I was
excited to see the mechanics of technology creation in motion. The Tempo team
defining, designing, documenting, and planning for the delivery of a digital
signage feature. But this was only a
small subset of the truly focused, service-oriented delivery machine that is Tempo. My initiation, (they call this jumping from
the pot to the fire where I come from) to real service support was watching the
team react in real time supporting a live customer's network. The immediate
call to action of the team and the rapid resolution of the issue gave me a
thrill to see that process, protocol, and engineering proficiency are native to
the team I've joined. I also jumped into
the mix of determining the success criteria (internal and external) for the
Tempo Satellite Challenge. It sounds "Field of Dream-ish", but
actually is a fabulous idea based on taking a built out satellite network and
extending a formerly limited audience network to any mobile employee anywhere.
Cool!
My background: For those that are meeting me for the first
time, I bring a history of electronic design engineering, satellite system
engineering, cellular networks and services design, and yes software products -
as my last job was with KenCast as the Director of Sales and Marketing.
I am, as
I mentioned, thrilled to be a part of the Tempo team, and look forward to
focusing all my efforts on the global success of this service product that can
reach any device, anywhere at anytime.
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