My clients are always interested in doing things better. That’s definitely true for the training function. When we discuss this topic, I always like to ask the following:
“What’s better than training your people really, really well?” My answer is, "Not having to train them at all. Isn't it better if they could already do their jobs?"
Of course it is. This is where the fields of training and performance support overlap. Performance support deals with helping people do their jobs accurately and efficiently. Modern practitioners of corporate learning know how to combine training and performance support into a single discipline.
Learners don’t always have to attend a formal training course to execute new tasks. It is often that a memorandum on the new procedure outlining the new tasks together with a quick reference chart is more than sufficient.
TEMPO users have even more flexibility in this regard. TEMPO’s course catalog feature allows users to quickly and easily locate a module covering a specific task. With today’s video tools a TEMPO author can quickly create a demonstration of the new procedure, show how it fits in the field and have the CEO speak to the importance of its adoption. Upload that into TEMPO and a five minute video viewed when and where the user needs it is now ready to support the user.
No need to schedule classes, rooms or people. The solution is available enterprise-wide immediately. TEMPO is not just a training tool, it’s also a performance support tool.
Rick Darby
Rick Darby is President of SEDATA, LLC , consultants specializing in video-centric Interactive Distance Learning and technology-based training.
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